By booking or using any service offered by Royal Palm Transfers and our third parties, you acknowledge and agree to the terms below. Please read them carefully. If you do not accept these terms, do not use our services.
Royal Palm Transfers provides private and shared transportation to and from a range of destinations, including but not limited to Miami International Airport, PortMiami, Key West, Sawgrass Mills Mall, and other attractions in and around Miami. We also offer passenger transportation and luxury limousine services for clients seeking greater comfort and exclusivity.
In some cases, Royal Palm Transfers may subcontract services or arrange vehicles through trusted third-party providers to ensure a smooth, high-quality experience. Those providers are solely responsible for the safety, condition, licensing, and documentation of their vehicles. Royal Palm Transfers is not responsible for services provided by third parties or for any issues arising from them.
Royal Palm Transfers is duly registered and licensed under Passenger Transportation Services and Limousine Services authorizations, and is also licensed as a Seller of Travel (FLA. SELLER OF TRAVEL REF. NO. ST43041). These authorizations allow us to offer private transportation and tour packages coordinated with third parties.
Payments. Unless otherwise agreed, services must be paid in full before the service is provided. In certain cases — especially for private transportation — it may be necessary to pay 30% to 50% in cash directly to the driver.
Cancellations. You may cancel up to 48 hours before the service date without penalty. Cancellations made after that window are non-refundable.
You are responsible for providing correct booking information, including pickup locations, flight details, and the number of passengers. Royal Palm Transfers is not responsible for delays, errors, or costs resulting from incorrect information provided by the customer.
For private services, the passenger agrees to pay the driver directly for any additional charges related to changes, extra services, or modifications not included in the original booking.
The vehicles we use are recent models, well maintained, and kept in excellent condition. For certain private services, Royal Palm Transfers may use subcontracted or rented vehicles. Those providers are directly responsible for the safety, condition, licensing, and insurance of their vehicles.
Royal Palm Transfers does not verify and assumes no responsibility for the authorizations, licenses, or insurance of subcontracted drivers.
Royal Palm Transfers is not responsible for any incident, accident, damage, loss, theft, or injury occurring during the service, except where liability is directly attributable to Royal Palm Transfers or its employees. This limitation includes, without limitation:
Extras such as Meet & Greet, child seats, or other add-ons must be requested and paid for at the time of booking. Royal Palm Transfers will coordinate these services but is not responsible for failures or changes made by external providers.
Royal Palm Transfers may subcontract parts of a service or obtain additional vehicles through third parties. Those providers are fully responsible for their services and must comply with all applicable Florida regulations in effect in 2025. Royal Palm Transfers is not responsible for subcontracted services or for any damage, delay, or failure caused by third parties.
Third-party providers may include transportation companies, tour guides, and activity operators. While providers are expected to maintain the licenses and insurance required by Florida law, Royal Palm Transfers assumes no responsibility for damages resulting from their actions.
These terms are governed by the laws of the State of Florida, USA. Any dispute must be brought before the courts of Miami-Dade County, Florida.
Royal Palm Transfers is committed to protecting your privacy. Personal information collected during booking is used solely to manage and fulfill your reservation. We do not sell or share your information with third parties.